Business Description

American Airlines' refund policy varies depending on the type of ticket purchased, the circumstances surrounding the cancellation, and the method of payment. For most tickets, American Airlines allows passengers to cancel and receive a refund within 24 hours of booking, as long as the reservation was made at least two days prior to departure. Refundable tickets, which are generally more expensive, can be canceled at any time before the flight for a full refund. Non-refundable tickets, on the other hand, are more restricted. If a passenger cancels a non-refundable ticket, they are typically issued a travel credit rather than a refund, minus any applicable fees. However, under certain circumstances such as a death in the family, military orders, or schedule changes initiated by the airline, a full refund may be granted for non-refundable tickets. Additionally, passengers who purchase extras, like seats or baggage, may also request refunds for those purchases in specific situations. Refund requests can be submitted online through the American Airlines website or by contacting customer service. Refunds are generally processed within seven business days for credit card purchases, but they may take up to 20 days for other forms of payment. Passengers should also note that if a third-party booking platform was used, the refund process may involve dealing with both the airline and the travel agency.

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