Business Description
GracileIT, covering innumerable tech needs, was founded in 2016. Our vision has helped us transform ourselves into a full-fledged electronics retailer providing specialized services in computer memory upgrades. We’ve come a long way since then, and in a short time frame, we’ve matured into the e-commerce industry for our promising, unmatched products and services that host a comprehensive inventory of computer hardware products – including computer memory, hard drives, CPUs, and other accessories from all flagship brands of routers, servers, desktops, laptops, and notebooks. We’ve successfully accomplished hundreds of thousands of upgrades in a variety of industries. Our clientele includes organizations dealing in communications, education, legal, manufacturing, healthcare, defense, financial services, government, and more.With our customer centric approach, we make certain all processes are streamlined and strictly followed, benefiting our customers at large.
WHY GRACILEIT?
GracileIT is working to offer customer centricity and agility to mark its existence in the electronics e-commerce industry. We’re trusted by customers, have forged valuable partnerships with our clients, and commit ourselves to the very goal of exceeding customer expectations – all by providing exceptional front-end and back-end customer services.
Our customers purchase with self-assurance and confidence because we have built customer empathy into our process and procedures. It is in our best interest to design practices that listen to our customers and empower them to take their purchase decisions. Our customers can rely on our knowledge and expertise to learn what's needed and where it’s needed for complex and critical applications, as well as for large-scale, multi-system megaprojects.
Our unique skill set has been honed through dedication and professional service with complete emphasis and regard for our employees, customers, suppliers, and partners alike.
At GracileIT, we add value for our clients by providing products that generate higher productivity on newer machines and ensure longevity of the existing ones.
GracileIT provides competitive prices from suppliers and manufacturers without compromising on product’s accuracy or quality. We also ensure that all products advertised on our website, GracileIT.com, are accurately described, categorized, and extensively tested before being shipped.
Products showcased on our website are advanced, high-tech machines based on Intel and Amd processors, built by renowned manufacturers including Sony, HP, IBM, Fujitsu, Toshiba, Dell, Apple, and Samsung.
We have a range of products available at all times, including servers, printers, laptops, desktops, video graphic cards, motherboards, routers, MP3 players, musical instruments, iPODs, digital cameras, and cell phones.
In addition, we support old generation, legacy computers to help customers find the right upgrades. Typically, adding memory can improve the performance of most equipment. Whenever possible, upgrading a system’s processor with a faster alternative will improve performance, and hence extend its useful life.
Keeping legacy machines alive is much more cost-effective than replacing them, making your experience more economical and practical.
We streamline our process by helping customers select the right memory product for their devices, for which we have designed “The Ultimate Configurator.” Here, on GracileIT.com, you can search by system’s type (e.g., Notebook Memory) or manufacturer (e.g., Dell, Compaq, HP, IBM), and then access the right product line or model number. Using this feature, you can search for the best combination within minutes. Due to “The Ultimate Configuration'' and our customized supply chain management model, GracileIT initiates 98% of all memory orders on the same day.
Our government clientele includes offices at the City, State, and Federal levels; The US postal services; US Embassies Worldwide; the Department of Defense, including the Armed Forces. Our list also includes Educational Institutions, Universities, Hospitals, and VA medical centers. Our corporate clientele reads like a “Who’s Who” list, including Microsoft, Google, Intel, Hewlett-Packard, and IBM, and many Fortune 500 companies.
To improve the customers’ journey of order decision, placement, and order fulfillment, we actively follow up with the customers for their feedback.
