Business Description

Mission
To create encore experiences that customers can't wait to share with others.

Vision
To be the appliance service leader renowned for integrity and dependability.

Code of Values
Mr. Appliance locations share a Code of Values and culture to live by, which not only outline how we work but also how we live our daily lives.

We live our Code of Values by accomplishing the following:
Respect
Treating others as we would like to be treated
Listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker
Responding in a timely fashion
Speaking calmly, and respectfully, without profanity or sarcasm
Acknowledging everyone as right from their own perspective

Integrity
Making only agreements we are willing, able and intend to keep
Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned
Looking to the system for correction and proposing all possible solutions if something is not working
Operating in a responsible manner: "above the line"
Communicating honestly and with purpose
Asking clarifying questions if we disagree or do not understand
Never saying anything about anyone that we would not say to him or her

Customer Focus
Continuously striving to maximize internal and external customer loyalty
Making our best effort to understand and appreciate the customer’s needs in every situation.

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