Business Description
NovelVox is an AI-enabled contact center solution provider. Since inception the company has been into creating contact center solutions to improve customer experience and agent performance. From 12 years the company has always come up with integrated and advanced solutions including Unified Agent Desktops, Supervisor Desktops, Contact Center Wallboards, CTI Connectors, Chatbot (Infibot), omnichannel solution for Cisco, Avaya, Genesys, Amazon Connect and Mitel. The company serves businesses of all sizes, ranging from Enterprise Organizations to more dynamic customer-centric companies. NovelVox provides ready integrations with 75+ 3rd party applications including CRM, ticketing software, bespoke applications, internal database or your legacy systems like Epic, Salesforce, Service Now, Microsoft Dynamics, Jack Henry, Symitar, Cerner, Zendesk, Tibco, Oracle, Citrix, Siebel, FIS, SAP, Fiserv, etc. The products are aligned with industry-specific needs and offer solutions for healthcare, banking, insurance, credit union and many more. The company has done over 200 deployments in India, UK, USA, KSA & UAE and it has clients in 80 plus countries.
