Business Description

Call Criteria provides complete call center quality control software solutions. It makes the monitoring process and quality assurance fast. It is more focused on providing results of high-quality outcomes. Agent sales monitoring, agent coaching, Ai based sentiment analysis, agent performance tracking, interaction screening, and workflow automation are all included for maximum productivity. It can help transform customer service by motivating agents and streamlining agent training. Call Criteria software solutions are designed to save time while improving agent performance. It is a platform that combines several features that can improve customer experiences. In the meantime, it improves caller training and learning. Call Criteria is a fantastic quality management tool, supported by cutting-edge AI analytics. It offers targeted and personalized coaching as well as top-notch customer service. With the assistance of this tool, the impact is quantifiable. It has adaptable scorecard features.

So, If you looking for a quality assurance call center quality monitoring scorecard to monitor and evaluate your customer's interactions and customer service operations? We at Call Criteria, provide you with quality assurance solutions to monitor agent performance. For more information, Visit our website to get a free demo of our Quality Assurance software.

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