Service Professional BPO

4 months ago

ID: #910233

Business Description

Service Professional BPO: You’re Partner in Excellence

About Us
Service Professional BPO, located in Maryland, is a premier provider of business process outsourcing (BPO) services. With our extensive expertise spanning various industries, we deliver tailored solutions to meet the unique needs of our clients. Our mission is to help businesses achieve operational efficiency and excellence through our comprehensive suite of services.

Our Esteemed Clients
We are proud of our successful partnerships with renowned brands, including:

• Popeye’s
• Sonic Groups
• Subway
• Moe's Southwest Grill
• Burger King
• And many more

These collaborations highlight our capability to handle diverse business requirements and deliver exceptional results.

Our Services

We offer a comprehensive range of services designed to streamline your operations and enhance efficiency:

1. Customer Support

• 24/7 Call Center Services: Providing round-the-clock customer support.
• Multilingual Support: Catering to a global clientele with multilingual capabilities.
• Complaint Resolution: Ensuring customer satisfaction through effective resolution of issues.
• Order Processing: Efficiently managing order intake and processing.

2. Back Office Support

• Data Entry: Accurate and efficient data management.
• Document Management: Organizing and maintaining essential business documents.
• Administrative Support: Assisting with various administrative tasks.
• Transaction Processing: Handling financial transactions with precision.

3. Accounting Services

• General Bookkeeping: Maintaining accurate financial records.
• Accounts Payable/Receivable: Managing incoming and outgoing payments.
• Payroll Processing: Ensuring timely and accurate payroll for employees.
• Tax Preparation and Filing: Handling all aspects of tax preparation and submission.

4. Financial Services

• Bank Reconciliation: Ensuring accuracy between financial records and bank statements.
• Financial Statement Preparation: Providing comprehensive financial reports.
• Budgeting and Forecasting: Assisting in financial planning and forecasting.
• Financial Analysis and Reporting: Delivering insights into financial performance.

5. Sales Reconciliation

• Cash Reconciliation: Ensuring accurate cash management.
• Credit Card Reconciliation: Verifying credit card transactions.
• Third-Party Reconciliation: Managing transactions with partners like Uber Eats.
• Sales Reporting to Authorities: Complying with regulatory requirements.

6. Vendor Management

• Processing of Vendor Invoices: Efficiently handling vendor payments.
• Reconciliation of All Payments: Ensuring accuracy in financial transactions.
• Handling Vendor Payables Issues: Resolving payment-related issues.
• Cost Analysis Reporting: Providing insights into cost management.
7. Payroll Filings & Reporting
• Maintaining Payroll Data: Keeping accurate payroll records.
• Payroll Processing: Managing employee payroll efficiently.
• Preparing Employee Tax Liabilities: Ensuring compliance with tax obligations.
• Printing Paychecks and Pay Stubs: Providing timely pay documents.

8. Tax Filings & Reporting

• Sales and Meal Tax Filing: Managing state and local tax submissions.
• Liquor Tax Filing: Handling alcohol-related tax filings.
• Filing Unemployment Reports: Submitting necessary unemployment documents.
• Employee Quarterly Filing: Ensuring timely quarterly tax filings.
• Annual Wages Filing: Reporting annual employee earnings.
• Real Estate and Property Tax Management: Managing property-related taxes.
• County Tax Management: Handling county-specific tax requirements.

9. Licenses and Taxes

• Business Formation: Assisting in setting up new businesses.
• Business Tax Accounts Registration: Registering for necessary tax accounts.
• Corporate Document Archiving: Maintaining essential corporate documents.
• Process Ownership Transfer and Documentation: Managing ownership transitions.
• Insurance COI (Certificate of Insurance): Ensuring proper insurance coverage.
• Business Closing: Assisting in the orderly closure of businesses.
• Business Licenses and Permits (Renewal): Managing license renewals.
• Lease Agreement Administration: Handling lease-related documents and renewals.

10. Additional Value-added Services

• Internal Audit from 3rd Party CPA: Conducting independent audits.
• Insurance Audit: Reviewing insurance coverage and claims.
• Sales Audit (Landlord): Ensuring accurate sales reporting.
• Sales and Use Tax Audit: Managing tax audits.
• Business Tax Return Audit: Handling tax return audits.
• Cash Flow Reporting: Providing detailed cash flow analyses.
• Help Clients Select Better Vendor Services: Assisting in vendor selection.
• Setup for All Kinds of Third-Party Sale Delivery Sales: Managing third-party sales channels.
• Dealing with All POS/Terminal Matters: Handling point-of-sale system issues.
• Deal with Vendor and State for Overcharges or Penalties: Resolving financial disputes.

11. Fraud Protection Department

• Quality Control on All Payments: Ensuring payment accuracy.
• Online Bank Fraud Protection Service: Providing secure online banking.

12. Financial Consultancy & Loan Advisory

• Dealing with Financial Institutions for Business and Personal Loans: Assisting in loan acquisition.
• Generate Leads and Grow Business: Helping businesses expand.

13. Data Handling Authority

• One-Click Solution on Data Archiving: Simplifying data management.

14. Additional Services

• Annual Wages Report to Authorities: Ensuring compliance with wage reporting.
• Filing W2/1099 for All Employees and Mailing: Managing employee tax forms.
• Employee Verification Report from State: Providing verification reports.
• Handling Employee Insurance Claims: Managing insurance claim processes.
• Managing Employee Wage Claims: Resolving wage disputes.
• Child Support Management: Handling child support deductions.
• Garnishment Processing: Managing wage garnishments.
• Tax Lien Management: Resolving tax lien issues.
• Employee Insurance (ACA Insurance): Ensuring compliance with ACA.
• Wages and Separation Verification: Verifying employment details.
• Generating Payroll Reports and Labor Cost Analysis: Providing detailed payroll insights.
• Annual Registration Filing: Managing annual business filings.
• Handling Federal and State Notices: Responding to regulatory notices.
• Occupancy Filing and Payments: Managing occupancy-related filings.
• Annual Reconciliation of Federal and State Taxes: Ensuring tax accuracy.
• Filing of Business and Personal Tax Returns: Preparing and filing tax returns.
• Filing Payroll Reports to State and Federal Authorities: Ensuring payroll compliance.

15. Software Expertise

• QuickBooks Desktop
• QuickBooks Online
• XERO
• ATX
• TAXWISE
• DARAKE
• TURBO TAX
• TEAMS TAX

Why Choose Us?

1. Expertise Across Industries: Our diverse experience ensures we understand the unique challenges of different sectors and deliver tailored solutions.
2. Commitment to Quality: We prioritize excellence in every task, ensuring high-quality outcomes that meet and exceed your expectations.
3. Cost Efficiency: By outsourcing to us, you gain access to top-tier services at a fraction of the cost, allowing you to focus on your core business activities.
4. Scalability: Our flexible service models allow us to scale our support to match your business growth, ensuring seamless transitions and sustained efficiency.
5. Advanced Technology: We leverage the latest technology to enhance our service delivery, ensuring fast, secure, and accurate results.

Client Testimonials

• Popeye’s: "Service Professional BPO has been instrumental in improving our customer support services. Their dedication and expertise have significantly enhanced our customer satisfaction levels."

• Subway: "Partnering with Service Professional BPO has streamlined our back-office operations, saving us time and resources. Their team is reliable and efficient."

• Real Estate Client: "Their financial reporting services have provided us with crucial insights into our business performance, helping us make informed decisions."

Contact Us

Ready to take your business to the next level? Let's discuss how Service Professional BPO can support your goals. Reach out to us at:

• Email: [email protected]
• Phone: (240) 599-3605
• Address: 7237 Hanover Parkway, Suite C, Greenbelt, MD 20770
• Address: 8 Terrapin Lane, Sharon, MA 02067

Service Professional BPO: Where Excellence Meets Efficiency.